Journeys of the Hart Cancellation Policy
A partial cancellation of a booking is not allowed. In case the client(s) wants to cancel the booking the cancellation policy of this section will apply.
Journeys of the Hart incurs several non-refundable expenses once a journey is booked and therefore the penalties are just proportional to these non-recoverable expenses. In case of cancellation, Journeys of the Hart is entitled to claim for the applicable penalty and in any case, for the expenses/costs incurred.
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Cancellation by the Customer
Once a partial or total payment has been made, cancellations will only be accepted in writing. In the event that the Client wishes to request the cancellation of his or her reservation, he or she must send his or her request through our contact form available here.
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Your notification of cancellation request will only take effect once it is received in writing, and in the event that the reception is made outside the operating hours of our Customer Service team, it will take effect from the next business day (check the operating hours in the "Contact" section of our website).
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If there are specific cancellation conditions for a given journey, they will be indicated in the "conditions" section of the offer. If there are no specific conditions, the cancellation fees set out below will apply.
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At any time prior to the start of the combined journey, the traveler may cancel the journey and, in that case, the cancellation policy and applicable cancellation fees for customers who wish to cancel their journey voluntarily will be:
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If cancellation occurs within 14 days of booking the amount corresponding to TEN PERCENT (10%) of the total amount of the booking will be deducted as a penalty.
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If the cancellation occurs FIFTEEN (15) days after booking but SIXTY (60) or more days prior to the departure date of the journey, the amount corresponding to THIRTY PERCENT (30%) of the total amount of the booking will be deducted as a penalty.
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If the cancellation occurs FIFTY-NINE (59) or less days before the departure date of the journey, SEVENTY-FIVE PERCENT (75%) of the total amount of the journey will be deducted as a penalty.
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Cancellation of journeys booked and purchased less than SIXTY (60) days before the departure date will have EIGHTY PERCENT (80%) of the total amount of the journey deducted as a penalty.
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All products/services added to a journey and purchased after the initial booking date cannot be canceled with less than SIXTY (60) days before the journey. Any cancellation of products/services added to the journey with less than SIXTY (60) days before the departure date will have a penalty of ONE HUNDRED PERCENT (100%) of the amount of the canceled added service.
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The penalties and management expenses will be deducted from any collection that has been received by Journeys of the Hart.
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If you purchased travel insurance and the reasons for your cancellation were covered by the insurance company's terms and conditions, you may claim these charges from them.
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Cancellation by Journeys of the Hart
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Journeys of the Hart reserves the right to:
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modify any non-essential aspect of the journey
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cancel or modify any routes within the journey or objectives set out in the itinerary
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cancel the journey in case of not having the minimum quota of registered people/travelers to consolidate and execute the journey
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In the event of any change, modification, cancellation, postponement or delay under this condition, you acknowledge that you will have no right to claim compensation for any injury, loss or damage, or other additional expenses incurred by virtue of the change, modification, cancellation, postponement, or delay. You may have the right of a cash refund of the journey price (in whole or in part) if the journey is canceled in the case of not having the minimum quota of registered people/travelers to consolidate and execute the journey. Refunds for flights and lodging are subject to the cancellation and refund terms of the airline, hotel, or Air BnB.