Journeys of the Hart Terms and Conditions

Journeys of The Hart, a division of 1322 Capital LLC, is a travel service provider offering a diverse range of experiences, including group trips, vacations, solo adventures, retreats, corporate and business travel, cultural tours, missions trips, and spiritual retreats. Our journeys focus on destinations across South America, Asia, Europe, and Africa – with notable experiences in Peru, Kenya, Nepal, and Vietnam – providing immersive travel experiences that bring vibrant cultures to life.

For the purposes of these Terms and Conditions, references to “we”, “us”, and “our” mean Journeys of The Hart, a division of 1322 Capital LLC. References to “you” and “your” mean all persons on the booking (including anyone added or substituted at a later date). Journeys of The Hart is based in the Commonwealth of Virginia, USA, with a registered office at 8401 Mayland Drive, Suite 8123, Richmond, VA 23294. You can reach us via the contact form on our website or by phone at (804) 636-5849.

These booking conditions, along with any other written information we provided to you before confirming your booking and the terms of our suppliers, form the basis of your contract with us for the travel arrangements detailed on our website (www.thehartjourneys.com) and making up your booking (“your arrangements”). Please read these terms carefully, as they set out our respective rights and obligations. By making a booking, you agree on behalf of yourself and those you represent to be bound by all of them. If you are booking on behalf of another person, you agree to inform that person about these Terms and Conditions, including all rules and restrictions, that apply to the travel reservations and bookings you have made on their behalf. Please be aware that these Terms and Conditions contain waivers of liability as well as waivers of class action rights, venue selection clauses, and specific notice requirements.

You must be of legal age at the time of booking and possess the legal capacity and authority to act as the lead traveler on the booking. We will only deal with the lead named traveler in all correspondence.

Special Note: We endeavor to ensure the accuracy of all information and prices on our website and in our advertising material. However, occasionally changes and errors do occur, and we reserve the right to correct them in such circumstances. You must check the current price and all other details of your chosen arrangements before your booking is confirmed.

In these terms, a “package” means the pre-arranged combination of at least two of the following components, when sold or offered for sale at an inclusive price and when the service covers a period of more than 24 hours or includes overnight accommodation: (a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package.

1. Validity

These Terms and Conditions apply to all reservations made with Journeys of The Hart on or after August 27, 2025 (the effective date of these Terms). In case of any reservation made prior to the effective date, any previously applicable terms and conditions would apply to that reservation. For any rescheduled trip, the Terms and Conditions in force on the date of confirming the new reservation will apply.

2. Our Agreement

To make a booking, you must follow our online booking process (or, if you contact our customer service team, we will follow this process on your behalf). By submitting (or authorizing us to submit) a booking via our website, you accept these Terms on behalf of everyone named on the booking. A binding agreement for your travel arrangements will come into existence between you and us when we issue a booking confirmation. Please check all your booking details (including personal information) carefully before submitting your booking for confirmation. If you are booking by phone or email through our customer service team, ensure that all information you provide is correct and review your confirmation or any other documents we send immediately upon receipt. It may not be possible to make changes to your arrangements later, so it is essential to review all details before finalizing your purchase. (If you need to request a change later, see the section 10. Changes below.) You can also access your booking details in your online account on our website.

The travel services that make up your arrangements are provided by independent suppliers, each of which operates under its own terms and conditions. Those supplier terms will also form part of your contract with us. Some supplier terms may limit or exclude the supplier’s liability to you, often in accordance with applicable international conventions. While we exercise due diligence in selecting our suppliers, we cannot be held liable for a supplier’s insolvency or bankruptcy.

Travel is a personal experience, and individual goals and preferences may vary. We will not be bound by, or liable for, any description, photograph, representation, or warranty made by any independent third-party sales representative, travel agent, or other person or entity relating to any trip or service offered by Journeys of The Hart.

3. Payment

You must make payment for your travel arrangements in accordance with the instructions we provide. In general, a deposit is required at the time of booking to reserve your place, and the full balance must be paid according to the schedule we inform you of. For bookings made 70 days or less before departure, full payment is required at the time of booking. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you, in which case the cancellation fees set out in the section 8.1 – Cancellation by the Customer will apply.

If you are paying by credit card, you agree that, in the event of cancellation, you will be bound by the cancellation policies contained herein and waive your right to initiate a chargeback (except in the case of actual fraud). If you request a chargeback contrary to these Terms and we must dispute it, you will be responsible for all of our associated costs, including attorneys’ fees.

4. Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance. Certain countries require foreign visitors to have valid medical insurance upon entry. We cannot be held responsible if you are denied entry to a country for failing to have necessary insurance documentation. Please note that insurance companies often require that policies be purchased within a certain time frame relative to your booking and/or departure date. We therefore recommend purchasing travel insurance as soon as you receive your booking confirmation. Declining to purchase adequate travel protection could result in the loss of your travel payments and/or require additional funds to address emergencies or cancellations. You acknowledge that without appropriate insurance coverage, there may be no way to recover losses, costs, or expenses you incur. If you choose to travel without adequate insurance, we will not be liable for any losses you suffer that would have been covered by such a policy.

5. Special Requests

Any special requests relating to your travel arrangements (for example, dietary requirements, adjoining rooms, etc.) must be advised to us at the time of booking and confirmed in writing. We will make reasonable efforts to accommodate or arrange your reasonable special requests, but we cannot guarantee that every request will be fulfilled. Special requests noted on your confirmation or any other document are not guaranteed – they merely indicate that a request has been made. Failure to meet any special request will not constitute a breach of contract on our part unless we have specifically confirmed that request in writing.

6. Disabilities and Medical Problems

If you or any member of your party has a medical condition or disability that may affect your trip or travel arrangements, please provide full details before booking (or as soon as the condition arises, if later). This information is necessary so we can advise you on the suitability of the arrangements and, if possible, make reasonable adjustments to accommodate your needs. If we are unable to properly accommodate the needs of a traveler due to a medical condition or disability, and we consider that fact reasonably and in good faith, we reserve the right to decline the booking or, if the booking has already been made without full disclosure, to treat it as cancelled by you (with applicable cancellation charges) when we become aware of the details.

7. The Price You Pay

The price of your chosen travel arrangements is calculated based on the specific services, itinerary, and dates you select, as well as the number of persons traveling. It is your responsibility to review the sections of your itinerary or quotation labeled “Price Includes” and “Price Does Not Include” before completing your booking, so that you understand exactly what is and is not included in the quoted price. In some destinations, hotels or other travel service providers may charge local fees or tourist taxes that must be paid in-country. Please inquire with us if you need details about such additional fees for your destination.

Please note that we reserve the right to amend the prices of any unsold travel packages at any time and to correct any errors in the prices of confirmed packages. Additional handling fees (for example, booking processing fees) may apply in the amount we disclose to you (e.g. an administrative fee of $25 USD); such handling fees are not refundable and are charged separately from the advertised price of your travel package.

8. Cancellation Policy

Partial cancellations of a booking (e.g. canceling one traveler in a party) are not permitted. If one or more travelers wish to cancel, it will be treated as a cancellation of the entire booking and the following cancellation terms will apply.

We incur certain non-refundable costs for your trip from the moment your booking is confirmed, and therefore our cancellation penalties are a fair reflection of the costs we incur if you cancel. If you cancel your booking, Journeys of The Hart is entitled to retain or claim the applicable cancellation penalties as outlined below, which cover our losses and expenses. In all cases, any external supplier costs we cannot recover (such as airline or hotel fees) will be passed on to you as part of the cancellation penalty.

Additionally, please note that any extra products or services added to your trip after the initial reservation date (such as add-on excursions, extensions, or upgrades) cannot be cancelled less than 60 days before departure. Any such add-on service cancelled within 60 days of departure will incur a 100% cancellation fee for that service.

8.1 Cancellation by the Customer

If you need to cancel your trip, you must do so in writing. The lead passenger (or your authorized travel agent) should submit a cancellation request via our contact form on the website or by email. Your cancellation request will take effect only when we receive it in writing. If a cancellation request arrives outside of our normal business hours, it will be deemed received on the next business day (please refer to the “Contact Us” page on our website for our business hours).

Certain travel offers may include specific cancellation terms that override the standard policy below (if so, these will be stated in the “Conditions” section of your trip offer). In the absence of any such specific terms, the following standard cancellation fees apply to voluntary cancellations by the customer:

60 days or more before departure: We will deduct 50% of the total booking price as a cancellation penalty, and will refund the remaining 50% (less any non-refundable handling fees).
59 days or less before departure: We will deduct 75% of the total booking price as a cancellation penalty. The remaining 25% (if any) will be refunded (less any non-refundable handling fees).

These cancellation penalties and any applicable processing fees will be deducted from any payments you have made, and only the balance (if any) will be returned to you. Any handling or administrative fees that were paid at the time of booking are not refundable in the event of cancellation. If your reason for cancellation is covered under the terms of your travel insurance policy, you may be able to recover the cancellation charges from your insurer (we will provide documentation needed for an insurance claim on request).

8.2 Cancellation by Journeys of The Hart

Journeys of The Hart reserves the right to cancel or make changes to a trip in the following circumstances:

change the date of departure or conclusion of the trip;
modify any non-essential aspect of the trip itinerary;
cancel or make significant alterations to the trip or any routes within the trip, or to any objectives or activities set out in the itinerary due to any reason pertaining to Section 9.3 below;
cancel the trip if the minimum number of participants required to operate the trip is not reached.

If we must change, postpone, or cancel your trip for one of the reasons above (or for any other reason permitted under these Terms), you acknowledge that you will have no right to a cash refund of the trip price (whether in whole or in part), and no right to claim compensation for any injury, loss, damage, or additional expenses incurred by you as a result of such change or cancellation, except as expressly provided in these Terms.

Special note on COVID-19: If the destination country or any transportation provider requires certain health measures (such as presentation of a negative PCR test or other COVID-related requirements) as a condition of travel, it is the traveler’s responsibility to obtain the required tests or documents at their own cost and within the required timeframe. If you are unable or unwilling to meet these requirements, this will not be a valid reason to receive a refund. Furthermore, if after the trip has begun you develop symptoms of COVID-19 that necessitate changes to the contracted services (for example, additional nights’ accommodations due to quarantine, changes in hotels or flights), any extra costs will be borne by you. You would need to seek reimbursement from your travel insurance, as such modifications and expenses due to illness are not refundable by us.

9. Cancellation Coverage

9.1 Optional “Flex” Coverage for Trip Cancellation

We offer an optional Flex Coverage add-on for more flexible cancellation terms. This coverage must be purchased at the time of booking (or within any deadline we specify) for an additional non-refundable fee (the fee varies depending on the trip). Flex Coverage is tied to a specific trip and is non-transferable and non-refundable once purchased.

Flex Coverage Benefits: If you have purchased Flex Coverage, you may cancel your trip for any reason up to 30 days before the start date of the trip and receive a refund of the amounts paid in the form of a travel credit (credit with Journeys of The Hart for future travel). Cancellations under Flex Coverage must occur at least 30 days prior to departure; after that point, standard cancellation penalties (per section 8.1 above) will apply.

If you choose not to accept a travel credit when cancelling under Flex Coverage, you may request a cash refund instead. Please note:a cash refund under Flex Coverage will incur a penalty of 50% of the trip price (only 50% of your trip cost will be refunded in cash), in accordance with our standard customer cancellation policy.

Except as modified by Flex Coverage, all other booking conditions remain in effect. In particular, if you fail to pay any required amount for your booking on time and we treat your booking as cancelled as a result, the standard cancellation fees (not the Flex benefits) will apply.

9.2 Optional “Flex Plus” Coverage

We also offer Flex Plus Coverage, which provides an even more flexible cancellation option. Flex Plus must be purchased at booking (for an additional fee) and is non-refundable.

Flex Plus Benefits: If you have purchased Flex Plus, you may cancel your trip for any reason up to 30 days before the start date of the trip. You may choose to receive your refund either as travel credit or as cash. (If you cancel 30 or more days in advance, the full amount you paid is refundable in the form of travel credit, or in cash if you prefer.) After the 30-day pre-departure cutoff, standard cancellation penalties will apply.

Flex Plus effectively allows one cancellation per booking with a full refund option (travel credit or cash) up to 30 days out. Once you are within 30 days of departure, or if you have already used a Flex Plus cancellation on a rescheduled booking, the normal cancellation policy applies.

Important Notes on “Flex” and “Flex Plus”:

The cost of Flex or Flex Plus coverage, as well as any handling fees for these add-ons, is not refundable under any circumstances.
Only one trip cancellation is permitted per purchase of Flex or Flex Plus (i.e., if you cancel and then rebook using a travel credit, you cannot purchase a new Flex policy to cover the rebooked trip unless we expressly allow it).
Flex and Flex Plus coverage can only be purchased up to 60 days before the trip’s departure date (they are not available closer to departure).
If you fail to pay any installment of your trip balance on time and your booking is cancelled due to non-payment, standard cancellation penalties will apply (Flex coverage does not waive cancellation fees for non-payment).

9.3 Cancellations by Journeys of The Hart (Including Force Majeure)

In addition to the rights reserved in section 8.2, there may be circumstances beyond our control that require us to cancel your trip or make significant changes. Force Majeure refers to any event that we or our suppliers could not foresee or avoid even with all due care. These events include, but are not limited to: war; threat of war; civil unrest or strikes; terrorist activity or the threat thereof; riot; acts of government or authorities (e.g. state of emergency, border closures); industrial disputes; natural or nuclear disaster; fire; chemical or biological disaster; epidemic or pandemic; adverse weather conditions; and all similar events outside our or our suppliers’ control.

If a force majeure event or other extraordinary circumstance makes it impossible or impracticable for us to fulfill your trip, we reserve the right to cancel your booking. In such cases, we will notify you as soon as possible and treat it as a major change to your booking (see Section 10 below for your options in the case of major changes). We will not be liable to pay you any compensation for a cancellation or change due to force majeure, and the remedies available will be as described in Section 10 (e.g., accepting an alternative arrangement or receiving a travel credit refund, at our discretion).

Additionally, for group travel bookings, Journeys of The Hart designs itineraries with the expectation of a minimum number of participants. If the minimum group size is not reached by a cut-off date, we reserve the right to cancel the trip. Such a cancellation will be treated as a cancellation due to not meeting minimum participant numbers (a form of force majeure from our perspective) and will be handled as a major change as described in Section 10 – Changes. We will inform you of such cancellation and your options (e.g., to accept an alternative or receive a refund credit) as soon as possible.

10. Changes

10.1 Changes by the Customer

If after booking you wish to change any element of your confirmed arrangements (such as dates, destination, or names of travelers), you must inform us in writing as soon as possible. Please submit your change request via the “Support Request” form on our website or by email: travel@thehartjourneys.com. Your request will take effect only once received in writing, and if it arrives outside of our business hours, it will be processed on the next working day.

While we will do our best to assist with a requested change, we cannot guarantee that every change can be accommodated. Changes are subject to availability and any applicable restrictions of our suppliers (e.g., airlines may treat a name or date change as a cancellation and rebooking). If we are unable to make your requested change and you decide not to proceed with the original booking, this will be treated as a cancellation by you, and the cancellation fees in Section 8.1 will apply based on the date of your cancellation request.

If we are able to implement your requested change, you agree to pay any additional costs or charges incurred as a result of the change. This includes any rate increases or fees charged by our suppliers for making the change, as well as any reasonable administrative costs imposed by us to arrange the modification. Certain arrangements (particularly airfare) may be fully non-changeable after confirmation; any alteration to such arrangements could incur a charge up to 100% of that component’s cost, in addition to any other applicable charges.

10.2 Changes by Journeys of the Hart

We plan our trips and travel packages many months in advance. In some circumstances, we may need to make changes to your arrangements or even cancel them. Most changes are minor, and we will notify you of minor changes as soon as reasonably possible. Minor changes include, for example, a change of airline or aircraft type, a change of accommodation to another of the same or higher standard, or a change in flight departure time by less than 12 hours. For minor changes, we will not provide any compensation, and your trip will proceed with the altered arrangements.

Occasionally, we may have to make a major change to your confirmed arrangements. Major changes include, for example:

A change of your accommodation to a significantly lower standard or to a different resort region.
A change of your travel dates or overall trip length by 12 hours or more.
A significant change to your itinerary that results in the omission of a destination or a substantive change in the nature of the trip.
The cancellation of the entire trip due to failure to meet minimum group size requirements (applicable only to group travel).

If we must make a major change or cancel your trip entirely, we will inform you as soon as possible and, if time permits before departure, offer you the following options:

Accepting the changed arrangements. (For example, a revised itinerary or new travel dates.)
Receiving a travel credit refund for all monies you have paid to us for the trip (to be used toward a future booking with us).
Accepting an alternative trip of comparable standard from us, if available. If the alternative trip is of lower value than your original booking, we will refund the difference (usually in the form of travel credit, unless otherwise agreed). If the alternative trip is of higher value, you may be required to pay the difference.

We will ask you to inform us of your decision within a reasonable time frame (generally within 3 days of our notice to you). If you do not respond within the stipulated period, we will assume you have chosen to accept the changed arrangements.

When a major change or cancellation occurs, the above options will be offered. We will not pay compensation, and the options above will not be available in the following cases:

The change is a minor change (as defined above).
We must cancel your booking because you have not paid on time or otherwise failed to comply with your obligations.
The change or cancellation arises from your own request or actions (e.g. you asked for a change that we could not accommodate, resulting in a cancellation).

If a significant portion of your trip cannot be provided after departure, we will make suitable alternative arrangements at no extra cost to you. If it is impossible to do so, or if you have a legitimate reason to refuse the alternative arrangements, we will, where appropriate, arrange for you to be transported back to your point of departure (or another location we both agree on) and, if your trip was a package, we will compensate you as appropriate. Exceptions: If the inability to provide a significant portion of the trip is due to force majeure (see Section 9.3 above), we regret that we will not be able to offer any refund or compensation for resulting changes or cancellations. Aside from the above remedies, we cannot pay any additional expenses, losses, or damages you may incur as a result of a change or cancellation by us. The remedies outlined in this section represent the full extent of our liability for major changes or cancellations of your trip.

11. Complaints

If you experience any problem during your trip, please inform the relevant supplier (airline, hotel, tour operator, etc.) immediately so that they have the opportunity to resolve the issue on the spot. For example, if you have an issue with your hotel room, notify the hotel staff right away. Most problems can be resolved by our local partners when they are made aware of them. If the issue is not resolved promptly by the supplier, you should then contact us using the emergency contact information we provide in your travel documents. We maintain a 24/7 emergency assistance line for travelers; the details for reaching us (phone number or messaging service) will be provided to you before departure. You can also reach us for non-urgent issues through the contact form on our website.

If a problem is not resolved during your trip to your satisfaction and you wish to file a formal complaint upon your return, please do so in writing. Address your complaint to our customer relations department at our business address or by email, and submit it within 28 days of the end of your trip. In your formal complaint, please include your booking reference and all relevant details of the issues you encountered. This will enable us to investigate your complaint efficiently with the suppliers involved.

Important: Failure to report problems when they occur (to the supplier and to us) or failure to submit a formal complaint within 28 days of your trip’s end may affect our ability to investigate and resolve the matter, and could impact your rights under this contract. We will not be responsible for any issue you fail to bring to our attention promptly during travel, as we were deprived of the chance to help you. Likewise, please note that your rights under this agreement may be prejudiced if you do not follow the complaints procedure described above.

12. Your Behavior

By booking with us, you accept responsibility for the proper conduct of yourself and your traveling party. If, in our reasonable opinion or in the opinion of any person in authority (such as a tour leader, hotel manager, pilot, or law enforcement officer), your behavior is causing or is likely to cause danger, distress, or significant annoyance to others, or damage to property, or if you are adversely affecting the safe or smooth operation of the trip, we reserve the right to terminate your travel arrangements immediately.

If we take such action because of your behavior, our obligations to you will cease entirely. You and your party will not be entitled to any refund for unused services, and we will not be responsible for any costs you incur as a result of your removal from the tour (for example, onward travel or accommodation costs). You may also be required to pay for any loss or damage caused by your actions. You agree to indemnify us for any claims (including legal costs) arising from damage or loss caused by you. If you fail to make payment for damage you cause, you will be responsible for meeting any claims subsequently made against us (together with our full legal costs) as a result of your actions.

13. Our Responsibilities

We accept responsibility for ensuring that the travel arrangements you book with us are supplied as described and that the services provided by us are performed with reasonable care and skill. Subject to these Terms and Conditions, if we or our suppliers fail to perform or improperly perform the services under our agreement with you, and this results in direct loss to you, we will pay you appropriate compensation. The level of compensation will be calculated taking into account all relevant factors (for example, the extent to which the shortcomings or negligence of us or our suppliers affected the overall enjoyment of your trip, and the cost of the services involved).

Please note that our obligation to compensate is subject to the following exceptions and limitations:

We are not responsible and will not pay you compensation for any injury, illness, death, loss, damage, expense, cost, or other claim arising from:
- the act(s) and/or omission(s) of the person(s) affected (for example, if you injure yourself by negligence or misuse of facilities);
- the act(s) and/or omission(s) of a third party unconnected with the provision of the travel services in your booking, which were unforeseeable or unavoidable; or
- unusual or unforeseeable circumstances beyond our control (and beyond the control of our suppliers) which could not have been avoided even if all due care had been taken (this can include events of force majeure as described in Section 9.3); or
- an event which we or our suppliers, even with all due care, could not foresee or forestall.
We will not be responsible or pay compensation for services or facilities which do not form part of our agreement with you. For example, any activities or excursions you purchase locally while on your trip (that are not booked through us as part of your package) are not part of our contract, and we are not liable if they are not provided to your satisfaction.
We are not liable for business losses or indirect losses. We only arrange travel services for personal or leisure purposes, and have no liability for any loss of profit, loss of business, business interruption, or other commercial losses, even if we have been advised of the possibility of such damages.

You are expected to adhere to the safety guidelines and instructions for all activities. Many travel activities (such as adventure sports, wildlife tours, etc.) inherently involve risks. Any travel adventure can involve risks such as injury, illness, or loss of property. Luggage and personal belongings are transported and handled at your own risk at all times. We recommend you be present and vigilant when your luggage is being handled or when going through security. For air, rail, sea, or road transport, the terms and conditions of the carrier will apply to your journey, and your rights in the event of lost or damaged baggage or delays will be as stated under the applicable international conventions and carrier conditions.

Any compensation we pay for claims arising from non-performance or improper performance of our contract will be reduced by any amounts you have received or are entitled to receive from other sources for the same loss (for example, payments from insurance or a supplier). It is your responsibility to cooperate with us in pursuing any third party who may be responsible.

Assignment of rights in the event of compensation: If you receive any payment or benefit from us in relation to a claim or complaint, you agree to cooperate with us in any effort we make to recover those sums from a supplier or other third party. This may include assigning to us or our insurers any rights you have against that third party, and providing all assistance and documentation that we may reasonably require.

Limitations of Liability

Our liability to you for any damages (other than death, personal injury, or illness) is limited to a maximum of two times the cost of the travel arrangements paid by you. This limitation applies per traveler affected. The maximum will only be payable when every aspect of your trip has gone wrong and you have not received any benefit from your booking.

However, our liability is limited by international conventions in respect of travel by air, sea, rail, and sometimes hotel stays. We are entitled to the benefit of any limitation of liability available under these conventions or laws that govern the performance of the services included in your trip. For example, our liability for air travel is limited by the Montreal Convention and Warsaw Convention; for sea travel by the Athens Convention; for rail travel by the Berne/COTIF Convention; and for hotel stays by the Paris Convention. Similarly, any liability of our suppliers (such as airlines) is subject to their own terms and international conventions. Nothing in these Terms is intended to waive or reduce the liability protections afforded to us or our suppliers under these conventions or applicable laws.

14. Jurisdiction and Applicable Law

This contract and any disputes or claims arising out of it (including non-contractual disputes and claims) shall be governed by the laws of the Commonwealth of Virginia, USA. We both agree that any dispute, claim or other matter arising from or in connection with your contract or booking will be subject to the exclusive jurisdiction of the courts located in the Commonwealth of Virginia. You agree that you will bring any claims against us only in your individual capacity, and not as a plaintiff or class member in any class action or representative proceeding.

By booking with us, you waive any right to seek punitive damages against us. We will only be liable for compensatory damages as limited by these Terms. Furthermore, you agree that no claim or lawsuit shall be pursued unless you have first provided us with a detailed written notice of your claim within 30 days after the end of your trip or the date of cancellation of your trip. This provision is intended to give us an opportunity to resolve any disputes amicably before legal action is taken.

15. Passport, Visa, and Health Requirements

It is your responsibility to ensure that you and everyone traveling in your party have valid passports, visas, and any required health documentation for all countries you will visit (including transit stops). We can provide general information about passport and visa requirements for your trip upon request, but such information is for guidance only and requirements can change. You must verify the current requirements with the relevant embassies and consulates well before travel. Be sure to also follow guidance from your own government’s travel advisory resources and consult your physician for health advice related to your destinations.

Most countries require that your passport be valid for at least 6 months after your return date. If your passport’s expiration date is near, you should renew it in advance of travel. If you are not a U.S. citizen, you are responsible for checking your specific travel document requirements (for example, if you hold a green card or other residency, ensure you have any re-entry permits required). Failure to have proper travel documents (passport, visas, vaccination certificates, etc.) may result in denial of boarding or entry to a country, in which case you will not be entitled to any refund. We do not accept any liability if you are unable to travel or incur any other loss because you did not meet the passport, visa, or health requirements for your trip.

You agree to reimburse us for any fines, penalties or losses we incur as a direct result of your failure to meet passport, visa, immigration or health requirements for your trip.

Certain immigration and security authorities require airlines to provide passenger data (for example, for flights to the United States, the U.S. Customs and Border Protection requires Advance Passenger Information). By booking with us, you consent to us or our suppliers providing such required information to the authorities.

Travel and Health Advisory: It is your responsibility to stay informed of any travel advisories or health notices relevant to your destinations. Check the official websites of the U.S. Department of State (or your country’s equivalent foreign ministry) for travel advisories, as well as the Centers for Disease Control and Prevention (CDC) or World Health Organization (WHO) for health information and recommended or required vaccines. Many countries have implemented specific entry requirements related to health (for example, COVID-19 testing or vaccination, yellow fever vaccination proof, etc.). You must comply with all such requirements and bear any associated costs.

If you are denied boarding on a flight or denied entry to a country because you lack the required documentation or do not meet the health requirements, Journeys of The Hart declines all responsibility for the consequences and any expenses incurred. In such cases, you will be subject to the cancellation terms or “no-show” policies of the relevant suppliers.

Special note regarding COVID-19: Travel during the COVID-19 pandemic involves inherent risks that are beyond our control. Governments and suppliers may impose requirements such as proof of vaccination, testing, mask mandates, quarantine on arrival, or other measures. It is the traveler’s responsibility to comply with all COVID-19 related travel requirements for each destination and transit point. No refunds will be provided for failure to meet these requirements or for any disruption of travel due to COVID-19. If you develop symptoms of COVID-19 or test positive during the trip, any additional costs (for isolation, medical treatment, changes in itinerary, etc.) are your responsibility and must be submitted to your travel insurance for reimbursement. By embarking on your trip, you voluntarily assume all risks related to exposure to COVID-19. You, on behalf of yourself and any minors traveling with you (and your heirs, assigns, personal representatives, and next of kin), HEREBY RELEASE AND HOLD HARMLESS Journeys of The Hart, its owners, officers, agents, employees, contractors, suppliers, and fellow travelers (“RELEASEES”) from any and all claims, demands, losses, and liability arising from or related to illness, injury, quarantine, delay, or any other consequence of COVID-19 during your participation in the trip, to the fullest extent permitted by law. This hold harmless agreement and waiver of liability shall survive the completion of your travel arrangements.

16. Flights

Flight timings and schedules provided in advance of your trip are for general guidance only and may be subject to change. The actual flight times will be those shown on your electronic ticket (e-ticket) or as otherwise notified to you prior to departure. You must check your travel documents immediately upon receipt to ensure all flight times, dates, and other details are correct. Airlines can and do change schedules (even after tickets have been issued). We will endeavor to inform you of any significant changes, but it is your responsibility to reconfirm your flights within 48 hours of departure and to monitor any notifications from the airline.

We cannot guarantee the airline, aircraft type, or route that will be used for your flight. Airlines may consolidate flights, change aircraft, or partner with other carriers (codeshare flights). Any such change will not entitle you to cancel or change your other travel arrangements without paying applicable fees. All flight arrangements are subject to the airlines’ conditions of carriage.

Minors: We will not arrange travel for unaccompanied minors. Travelers under 18 must be accompanied by a parent or responsible adult guardian for any trip organized by Journeys of The Hart.

Airline Conditions: Your air travel is provided by independent airlines. The airline’s General Conditions of Carriage will apply to your flights. These conditions, and applicable law (including the Montreal or Warsaw Conventions for international travel), generally limit the airlines’ liability for delays, baggage, and personal injury. We are not responsible for the operation of airline services. We do not guarantee flight schedules or routes; these remain under the control of the airlines and air traffic authorities.

Common reasons for flight changes or delays include airspace congestion, maintenance requirements, strikes, weather, and regulatory restrictions. We are not liable for any flight schedule change, delay, or cancellation that is the responsibility of the airline or due to your own actions or those of a third party or force majeure. If your outbound flight is cancelled or you choose not to use it for any reason, be aware that airlines may automatically cancel the return or onward flight – this is an airline policy (often known as the “no-show” rule), and we have no control over it.

For all flights, you must arrive at the airport with ample time to complete check-in, security, and boarding procedures as advised by your airline (this can range from 2 to 4 hours before departure, depending on the flight). Government-issued photo identification or passports are required for all flights (including domestic flights). It is your responsibility to fulfill the airline’s check-in deadlines and travel requirements. If you are denied boarding or miss a flight due to your late arrival or failure to have proper documentation, you will be solely responsible for the consequences.

Once your flight tickets have been issued, they may be non-refundable and non-changeable (depending on the fare class). If you request a change to your flights (dates, routing, names, etc.), any such change will be subject to the airline’s availability and policies, and you will need to pay any airline change fees and fare differences.

Flight reconfirmation: We strongly advise that you reconfirm your return or onward flights with the airline at least 48-72 hours before the scheduled departure, especially if you have made any changes or if there have been general disruptions (like strikes or weather events).

If you experience a flight cancellation or significant delay, the airline should assist you with rebooking or accommodations as required by their policies and any applicable regulations (for instance, U.S. Department of Transportation rules or EU Regulation 261/2004, if applicable). Journeys of The Hart will assist as reasonably possible in coordinating after such disruptions, but ultimately any compensation or alternate travel must be provided by the airline as required by law.

17. Miscellaneous

Travel involves inherent risks and uncertainties. Political, security, health, and environmental conditions around the world can change rapidly. You accept the risks associated with travel to your destination. It is your responsibility to make informed decisions based on current information. We encourage you to consult travel advisories issued by your government. Events such as civil unrest, terrorism, natural disasters, or epidemics may require last-minute changes to your itinerary or even trip cancellation. By embarking on travel, you assume these risks and agree that we cannot be held liable for impacts on your trip arising from such conditions beyond our control.

We highly recommend that all travelers obtain comprehensive travel insurance that covers trip cancellation, trip interruption, medical expenses, emergency evacuation, and repatriation of remains, as well as loss or theft of belongings. Some countries require foreign visitors to have proof of valid medical insurance as a condition of entry. It is the traveler’s responsibility to obtain and carry proof of insurance if required. We are not responsible if you are denied entry due to failure to meet that requirement or any other reason outside our control.

In the case of any clerical or human error in pricing, billing, or other trip details, we reserve the right to correct the error. If a mistake is made in quoting or invoicing your trip (for example, an obvious typo resulting in a price that is too low), we will issue a revised invoice with the correct details. If the correction results in a material change in cost and you choose not to proceed, we will offer a refund of any payments made for the erroneous portion, and neither party shall have further liability.

Every effort is made to ensure the accuracy of our printed brochures and online descriptions. However, travel arrangements are often prepared far in advance. Conditions can change, and there may be times when advertised amenities or attractions are altered or not available. Photographs of destinations or attractions are generally illustrative of the area but may not depict the exact current scene or conditions at the time of your visit.

All travel arrangements we offer are subject to the terms and conditions of the respective suppliers providing those services. This includes airlines, cruise lines, hotels, transportation companies, and tour operators. Those supplier terms (which are incorporated by reference into your contract with us) may limit or exclude the supplier’s liability to you. For example, airlines limit their liability for baggage loss and delay; hotels may have limitations for valuables not secured; etc. Where any claim or part of a claim concerns or is subject to the terms of a supplier or international convention, our liability, if any, is limited to the extent permitted by that convention or supplier’s terms.

If you decide, for personal reasons, not to participate in a portion of the trip or to leave the trip early, we will not be able to provide a refund for unused services. This includes cases where you are uncomfortable with or choose to avoid a destination or activity due to local conditions (unless those conditions give you a legal right to cancel under these Terms or applicable law). For example, if you choose not to visit a country on the itinerary because of government travel advisories or personal concerns, we will treat it as a voluntary cancellation of that portion of the trip. We will assist in making alternate arrangements (at your expense) if possible, but no refunds will be due for services voluntarily skipped.

You are solely responsible for any costs arising from your own acts or omissions. This includes costs due to losing personal items, fines or fees due to violating laws (such as customs or traffic regulations), or costs incurred due to your failure to follow instruction (such as missing a flight or tour departure).

Neither Journeys of The Hart nor any of our staff, agents, or representatives accept any liability for your personal decisions, health conditions, or conduct while on the trip. It is your responsibility to manage your health, obey local laws, and conduct yourself appropriately. We are not responsible for the consequences of unmanaged pre-existing illnesses or conditions that manifest during travel, nor for any aggravation of such conditions.

These Terms and Conditions, including all sections above regarding liability, complaints, and jurisdiction, constitute the entire agreement between you and Journeys of The Hart with respect to your travel booking. No alteration or waiver of these terms can be made except in writing by an authorized representative of Journeys of The Hart.

By booking and participating in travel arranged by Journeys of The Hart, you acknowledge that you have read, understood, and agreed to all of the above Terms and Conditions. You also agree that these Terms and Conditions shall be binding on you, your heirs, successors, assigns, and legal representatives. We look forward to providing you with an enriching and memorable travel experience, and these policies are in place to ensure clarity and fairness for both parties throughout our professional relationship.